For this order, you should edit the items directly in the ERP.

To avoid this incorrect item going through again, the match will need to be edited.

Follow the steps below to resolve the issue for future orders:

• Navigate to the ‘order processing’ screen

• Use the search bar to search for the PO number

• Click on the order

• Navigate to the incorrect item

• Click the ‘edit’ button

• Map the incorrect match to the correct one

• Save

The product is now matched to the correct item, avoiding this issue from happening for future orders.

If the problem persists, please ‘report a problem’.