Feb 19, 2026
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FAQ-Supplier
OrderAI
How do I remove an incorrect match on connect?
To delete a catalogue match:
Open REKKI OrderAI
Navigate to ‘menu’
Navigate to ‘catalogue matching’
Search for the ‘matched code’ in the search bar, selecting ‘match code’
Find the match
Click the red bin icon when you hover over the match with your cursor
To delete an order guide match:
Open REKKI OrderAI
Navigate to ‘menu’
Navigate to ‘customers’
Search for the customer in question
Search for the ‘matched code’
Find the match under ‘product matches’
Click the red bin icon when you hover over the match with your cursor