If your supplier is PRO, they accept payments solely via REKKI. If you paid them directly, this creates a payment mismatch that must be corrected.

Why does this cause a problem?

When a supplier is PRO:

• REKKI pays the supplier on your behalf

• REKKI automatically collects payment from you for the invoice

If you also pay the supplier directly:

• You are charged by REKKI for the invoice, while the direct payment was made

• The supplier receives payment from REKKI and from direct payment from you

This results in:

• Double charge to you

• Double payout to the supplier

What do you need to do?

To resolve this:

1. Contact the supplier directly

2. Ask them to return the direct payment made outside REKKI to your bank account (include the bank details)

3. Ensure the outstanding invoice is paid via REKKI (if not already processed)

The correction must come from the supplier returning the duplicate payment to you.

Important notes

• Paying outside REKKI does not stop the automatic REKKI payment process for PRO suppliers.

• Refunds for duplicate direct payments must be handled between you and the supplier.

• To avoid this in the future, always pay PRO suppliers through REKKI only.