Sometimes a team member might match an order to the wrong customer and not realise till their next order. Here is how to fix it:

• Go to the “clients” tab

• Search for the customer the order was incorrectly matched to (the account showing on the order)

• Open the customer, under “linked account”, delete any wrong matches, e.g the address is for a different site, by pressing the “unlink” icon

• This will make sure Connect does not incorrectly match this customer on the next order

Please report a case or email integrations@rekki.com if you are still facing any issues.