The invoice was received too late:

Scenario 1: Invoice received between 7 and 30 days after the delivery date of the goods – this means it falls outside of the risk-free arrangement with us (clause 13 of the PRO Supplier Order Form), but not too late for us to process. In this case, the invoice will be placed on hold and paid out to you as soon as the customer pays REKKI.

Scenario 2: Invoice received more than 30 days after the delivery date of the goods. We cannot process invoices sent this late. In this situation, we advise you to recover the invoice amount directly from the customer.

Invoice not linked to an order placed on REKKI

The invoice is not connected to a REKKI order. Any invoices for orders placed outside the REKKI app are not covered by the risk-free arrangement under clause 13 of the PRO Supplier Order Form, and REKKI will not process them.

The invoice is for more than the amount expected based on the items ordered

The total amount on the invoice is higher than the expected charge for the order placed. This is based on previous invoices sent and the items within the invoice.

Payout of the invoice will be delayed until we can verify the amount on the invoice. To help speed up this process, please check to ensure the amount is correct, and email us to confirm at support@rekki.com

The invoice date is from before the customer started paying on REKKI

The invoice is dated before the customer started paying you through REKKI – we are unable to process and pay such invoices. We advise that you recoup the cost of this invoice directly from the customer.

Customer blocked on REKKI at the time of ordering

The invoice relates to a customer who was blocked on REKKI at the time of ordering. Any orders placed off-app are not covered by the risk-free agreement. If a blocked customer contacts you to place an order over the phone or by other means, please refer them back to the REKKI app to resolve the payment issue. If you receive an order through REKKI, you can safely consider the customer unblocked.

We advise that you recoup the cost of this invoice directly from the customer.

The invoice exceeds the risk-free limit

Any invoices above £2,000 (or £500 for a new customer’s first order) are not covered by the risk-free agreement and may take longer to process. We will initiate the payout as soon as the customer has paid for the invoice.

The customer has not accepted the Terms of Service

The customer has not accepted the terms of service for us to be able to charge this invoice on REKKI. We advise that you recoup the cost of the invoice directly from the customer.