If your delivery is missing, or contains incorrect items, or if you are unhappy with the items delivered, please go into the chat with the supplier.

Click the order you would like to report, then click the yellow “report issues” button. Here, you can report any products that did not meet your standards. We always recommend adding pictures, as this helps the supplier respond to you better!

If you want to report an issue for a REKKI PRO order, please use the following instructions to flag the relevant invoice in the supplier chat.

To report issues on an invoice:

• Go to the ‘orders’ tab and select the supplier in question

• Tap on the invoice and select the button ‘report issues’

• Select the product you missed or have issues with, and add pictures of damaged items

• Hit “Save”, and the suppliers will be notified

What to expect after reporting an issue?

The supplier can take various actions against the reported issue:

• They can replace the item or redeliver it

• Issue a credit note

• Reject the flag if the request is invalid.

The general timeline is 7-10 business days.

How can I check the status?

You can check the status of the refund on insights.rekki.com. All applied credit notes will appear adjacent to the reported issue.